Frequently asked questions
Clear answers before you book.
Review how the service directory and shared booking flow work. If something is not covered here, contact SHINEX before making arrangements.
Questions before booking
How do I book a service?
Choose a live service, select a catalogue option, and continue through the shared booking flow. Review the complete summary before submitting.
Are all services bookable online?
No. Services labelled price on request are enquiry-only and are not online bookable. Their scope, availability and price require confirmation.
Is my preferred appointment time guaranteed?
No. Your selected date and time are preferences. SHINEX will confirm the arrival details.
Can I use wallet credit?
Eligible signed-in customers can apply available wallet credit within the limits shown in the booking summary. The server calculates the final amount.
Can I pay by card on this website?
The current booking flow submits a booking request and does not collect card details. SHINEX will confirm any amount due and payment arrangements.
How do I contact SHINEX?
Call the current booking number or email the company using the details on the contact page.